General
What are the best opening times for reception?
The opening hours of the Inpatient Unit/Senior Residence are from 10:00 am to 7:00 pm, from Monday to Sunday;
The opening hours of the Medical Clinic are from 9:00 am to 9:00 pm from Monday to Friday and from 9:00 am to 6:00 pm on Saturday.
I would like to visit the facilities, is it necessary to make an appointment?
We are happy to show you our facilities, but to minimize any disruption to our residents’ routines, cleaning and sanitation schedules, we ask that you schedule an appointment in advance.
The phone line is busy, is there another way to contact you?
If you do not wish to wait in line, please contact us via one of our available e-mail addresses.
For questions related to:
Inpatient Unit
unidadeinternamento@cnscampus.com
residenciasenior@cnscampus.com
Consultations
Do you only accept patients with neurological diseases?
Our focus is on neurological diseases, but we can accept other situations. To do this, simply send us all the patient’s clinical information/discharge note, so that it can be presented to the medical team.
How can I pay for the program?
Payments can be made in cash, by ATM or check, directly at reception or by bank transfer.
Is payment made upon admission or after discharge?
If you wish to make full payment for the program, you may choose to do so on the day of admission. However, a deposit of 40% of the total cost of the program is required, which must be paid before admission. The remaining 60% can be paid upon discharge.
In cases of extended stay, an invoice will be issued every 4 weeks.
Do you also have hospitalizations at CNS Lisbon?
No, in Lisbon you can have consultations in different specialties and neurorehabilitation programs.
For more information, contact:
Telephone: +351 210 548 640
E-mail: unidadelisboa@cnscampus.com
I would like to apply for a vacancy and send my CV, how do I do this?
CNS at home or outpatient
Do you offer rehabilitation sessions at home?
The CNS at Home and CNS Online were created to provide a service to patients who have difficulty in visiting the CNS in person. Both at home and remotely (online), the CNS offers neurorehabilitation sessions, medical consultations and personalized multidisciplinary programs. For more information, please contact the Medical Clinic or visit our website.
I would like to schedule an appointment, how do I do this?
We ask that you contact the Medical Clinic, using the number
How do I start outpatient rehabilitation?
Please contact the Medical Clinic or Lisbon Unit. An assessment consultation will be scheduled by the neurorehabilitation team. A weekly session program will then be drawn up and proposed, based on the patient’s main problems.
I have a question about the medication, can I talk to the doctor?
Any request for clarification of doubts should be made by telephone (261 330 700) or e-mail (clinicamedica@cnscampus.com) for patients followed up at the CNS in Torres Vedras.
Patients followed up at the CNS in Lisbon should contact reception by telephone (211 325 573) or e-mail (unidadelisboa@cnscampus.com).
These requests will be forwarded to the responsible physician.
My appointment is not for three months and I need prescriptions, what should I do?
Any prescription requests must be made by telephone or email and will be forwarded to the doctor in charge.
Request for hospitalization
Do I need to be followed up at the CNS to be admitted?
No, if you wish to proceed with the request for hospitalization, you must send us all the clinical information/discharge note to be presented to the medical team.
What are the conditions for hospitalization?
It is always necessary to contact the person responsible for admissions:
If you are a CNS patient: you will be referred directly to the medical team and will have to wait for confirmation regarding a possible admission date.
If you are not a CNS patient: you must provide all the patient’s clinical information/discharge note, so that the case can be presented to the medical team and the possibility of admission can be properly assessed.
It's urgent, my family member will be discharged from hospital soon, do you have any vacancies? What is required for hospitalization?
We do not have emergency admissions, but you can send all the patient’s clinical information/discharge note so that we can present the case to the medical team and try to minimize waiting time.
Do you have any agreements or protocols with insurance companies or health subsystems?
The CNS is a private entity without agreements with insurance companies and health subsystems.
Are neurorehabilitation sessions reimbursed?
As we do not have agreements with insurance companies and subsystems, you should contact your insurance company and/or health subsystem to check the possibility of reimbursement after payment for the sessions.
Is it necessary to pay a deposit?
Once the possibility of hospitalization has been confirmed, we request payment of a deposit of 40% of the program value, which will then be discounted on the day of discharge.
I was recently diagnosed with Parkinson's disease, do you have a specific one-week program?
The medical team recommends stays in programs of at least 2 weeks.
For patients in the early stages of Parkinson’s disease, there is the possibility of completing an intensive 1-week program, but this is always subject to validation by a multidisciplinary team.
I would like to know more information about the "Parkinson Campus", how do I do this?
For more information, please contact us at 261 330 701 or to the following e-mail: parkinson@cnscampus.com
My family member suffered a stroke, do you have a program for these cases?
The CNS has a program designed and prepared for people who have suffered a stroke. It can last 4 or 8 weeks and consists of: accommodation, intensive neurorehabilitation sessions (25 weekly sessions), nursing care, 24-hour hygiene care and medical monitoring.
Inpatient program
My family member is going to be hospitalized, what do I need to bring?
Identification documents of the resident and his/her legal representative, as well as user cards and other health subsystems;
The most recent complementary diagnostic tests;
Regularly taken medicines in their original packaging;
Personal clothing previously marked with a number assigned by the CNS;
Personal hygiene material;
During hospitalization, is my family member evaluated by a doctor?
Yes, as a rule, on the day of admission (whenever possible) you are assessed by neurology and the multidisciplinary team.
How do I talk to my family member who is hospitalized?
If the patient is stable, they may keep their personal mobile phone during hospitalization;
If, for clinical or other reasons, it is not possible to use the personal mobile phone, they should contact reception directly.
What time can I call to speak to a nurse?
We ask that all telephone calls to obtain information (except in emergency situations or when users are unwell) be made only between 2:00 pm and 6:00 pm.
What are the visiting hours?
Whenever possible, visits should take place between 2:00 pm and 6:00 pm, with visitors being identified in advance at reception.
How many people are allowed to visit?
The limit is 2 people per patient.
Is it possible to have meals with my family member?
If the patient eats their meals in the restaurant area, the family member may request their meal, booking in advance with reception.
Can I attend the neurorehabilitation sessions?
Yes, it is possible, but only if previously agreed with the therapist in charge. In cases where sessions take place in common areas, with other patients undergoing rehabilitation, the presence of family members or companions is not permitted, in order to respect the privacy of the patients.
How do I know the time of the sessions?
The schedule is planned daily, so you should contact reception the day before or on the day itself to find out which sessions are proposed.
For short stays, is it necessary to mark all clothes, even if they are not washed at the CNS?
You must bring all clothing identified with a number that will be assigned to you when you schedule your admission. This is to avoid any mix-ups and/or loss of items.
If the clothing is not identified, a fee will be charged at the entrance for this procedure.
Can the programs only be carried out in inpatient settings?
Not necessarily. The CNS offers multidisciplinary programs for inpatient, outpatient, home and distance (online) care. To find out more about each of these programs, contact the Medical Clinic or Lisbon Unit. A member of the CNS clinical team can help you decide which program best meets your needs.
Do they only work with short-term admissions or are there long-term admissions?
In addition to short and medium-term hospitalizations, the Senior Residence is specifically designed for long-term stays or for caregivers to rest. This area consists of studio and one-bedroom apartments. For more information, please contact us by phone 261 330 702 or to the e-mail residenciasenior@cnscampus.com.
Long-term Stays
Is there a minimum stay period at the Senior Residence?
The Senior Residence is intended for long-term stays and for this reason we have a minimum stay of 6 months.
Do you accept animals in your residences?
For hygiene and safety reasons, animals are not permitted on CNS premises.
Do the residences only have double rooms?
If possible, you may have exclusive use of the room upon payment of an extra fee.
What services are included in the Senior Residence?
SERVICES INCLUDED IN THE MONTHLY FEE
ASSISTANCE & TECHNICAL
Food service (4 meals); Daily general cleaning and tidying of the home; Assisted care for hygiene, image and personal comfort; Treatment of linen associated with the residence, with bi-weekly collection and delivery; Treatment of personal linen; Current maintenance of equipment; Reception service; Television with 25 channels and free internet access.
CLINICAL
Permanent medical and nursing support.
FUN-RECREATIVE, CULTURAL and RELIGIOUS
Sociocultural animation; Library; Religious space; Internet room.
Do you have laundry service?
The laundry service is available for stays longer than 2 weeks, at an extra cost, and you must inform the Inpatient Unit reception in advance.